Refund policy

RETURN & REFUND POLICY

Last Updated: September 2, 2026

At Rebelios, we want you to be happy with your purchase. Since our products are made and fulfilled on demand, we follow a specific return and refund process to ensure genuine product issues are handled fairly while maintaining the quality of our products.

Please read this policy carefully before requesting a return, replacement, exchange, or refund.

1. RETURN ELIGIBILITY

You may be eligible for a return, replacement, exchange, or refund if:

You received a damaged product.
You received a defective product.
You received an incorrect product.
You received an incorrect size due to a fulfilment error.
Your order is missing an item.
The product has a printing, manufacturing, or quality defect.
Your order was otherwise incorrectly fulfilled by Rebelios.

Eligible issues must be reported within 7 days of delivery.

We may request photographs or videos showing the product and the issue so that we can properly investigate your claim.

2. RETURN TIMEFRAME

Return, replacement, exchange, or refund requests must be submitted within 7 days of the date your order was delivered.

Requests submitted after 7 days may not be accepted unless required by applicable law or otherwise approved by Rebelios.

To request a return, replacement, exchange, or refund, contact:

therebelonegrp@gmail.com

Please include:

Your order number
Full name used for the order
Description of the issue
Clear photographs/videos of the product
Photographs of the packaging, where relevant

Providing complete information helps us review your request faster.

3. PRODUCT CONDITION

Where a physical return is approved, the product should generally be:

Unworn
Unwashed
Unaltered
Free from stains, odours, or other customer-caused damage
Returned with its original packaging where reasonably possible

For products that arrive damaged, defective, or incorrectly fulfilled, do not attempt to repair, alter, wash, or otherwise modify the product before contacting us.

For defective or damaged products, photographic or video evidence may be sufficient and a physical return may not always be required.

4. DAMAGED OR DEFECTIVE PRODUCTS

We take product quality seriously.

If your product arrives damaged, defective, or has a significant printing or manufacturing issue, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photographs of the product
Clear photographs of the packaging, where applicable
A description of the issue
Video evidence, where reasonably necessary

Our team will review the issue and may request additional information.

If the issue is determined to be a manufacturing, printing, fulfilment, or shipping-related problem, we may offer one of the following, depending on the circumstances:

Replacement of the affected product
Exchange for an eligible product
Refund
Another appropriate resolution

We aim to provide a fair resolution based on the nature of the issue.

5. WRONG PRODUCT OR MISSING ITEM

If you receive a product different from what you ordered, or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the items received.

If the error is confirmed to be on our side, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

6. SIZE-RELATED RETURNS

Please carefully check the size chart provided on the relevant product page before placing your order.

Because Rebelios products are made and fulfilled on demand, size-related returns or exchanges are generally not accepted when the correct size was ordered and delivered.

If the wrong size was sent due to a fulfilment error, please contact us within 7 days of delivery and we will review the issue.

We strongly recommend checking the measurements provided on the product page rather than relying only on your usual clothing size.

7. CHANGE OF MIND

Because our products may be produced specifically after an order is placed, we generally do not accept returns simply because:

You changed your mind
You no longer want the product
You do not like the design
You selected the wrong size
The product does not fit as expected when the correct size was ordered

This does not affect any mandatory consumer rights available under applicable law.

8. NON-RETURNABLE ITEMS

Unless required by applicable law, the following are generally not eligible for return or exchange:

Products correctly delivered according to the order
Products returned because of a change of mind
Products that have been worn or washed
Products damaged through improper use or care
Products altered or customised by the customer
Products damaged after delivery by the customer
Products returned after the 7-day return period
Gift cards, where applicable
Clearance or final-sale products, where expressly identified as non-returnable

This list does not restrict any mandatory rights available to consumers under applicable law.

9. EXCHANGES

If an exchange is approved, we may provide a replacement product of the same design and size, subject to availability.

For products that were incorrectly fulfilled, damaged, or defective due to an issue attributable to Rebelios or its fulfilment partner, we will generally cover reasonable costs associated with the replacement.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund or another suitable replacement.

10. RETURN SHIPPING COSTS

Faulty, Damaged, or Incorrect Orders

If a return is required because:

We sent the wrong product;
The product is defective;
The product arrived damaged; or
There was a fulfilment error attributable to Rebelios or its fulfilment partner,

Rebelios will generally cover reasonable return or replacement shipping costs where a return is required.

Customer-Requested Returns

Because Rebelios products are made and fulfilled on demand, returns for change of mind, incorrect size selection, or other customer-related reasons are generally not accepted.

Where a return is exceptionally approved for a customer-related reason, the customer may be responsible for applicable return shipping costs.

11. REFUND PROCESS

Once your refund has been approved, Rebelios will initiate the refund through the applicable payment method or payment provider.

Refunds may generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

Refund Processing Time

Once a refund has been approved by Rebelios, please allow approximately 5–7 business days for the refund to be processed.

Additional time may be required for your bank or payment provider to reflect the refund in your account.

12. SHIPPING CHARGES AND REFUNDS

Where a refund is approved because an order was damaged, defective, incorrectly fulfilled, or otherwise eligible for a refund due to an issue attributable to Rebelios, applicable shipping charges may also be refunded where appropriate.

For other approved refunds, original shipping charges may not be refundable unless required by applicable law or otherwise stated by Rebelios.

13. PARTIAL REFUNDS

In certain circumstances, Rebelios may provide a partial refund instead of a full refund.

This may apply where:

Only part of an order is affected;
A minor issue does not materially affect the product's use;
Only certain items in a multi-item order qualify for a refund; or
Another resolution is mutually agreed upon.

The amount of any partial refund will depend on the circumstances of the case.

14. REFUND DENIAL

A refund, return, or exchange may be declined where:

The request is submitted more than 7 days after delivery;
The product has been used, washed, altered, or damaged by the customer;
The issue was caused by improper use or care;
Sufficient evidence of the claimed issue cannot reasonably be established;
The product matches the original order and the request is solely due to a change of mind;
The customer selected the wrong size;
The product is identified as non-returnable; or
The request otherwise falls outside this policy, subject to applicable law.

We will communicate the reason for declining a request where appropriate.

15. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at:

therebelonegrp@gmail.com

Because our products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfilment has begun.

If an order has already been processed, produced, or shipped, it may no longer be eligible for cancellation.

Any eligible refund will be handled according to this policy and applicable law.

16. RETURN / REFUND REQUEST PROCESS

To request a return, replacement, exchange, or refund:

Step 1: Contact us at therebelonegrp@gmail.com within 7 days of delivery.

Step 2: Provide your order number and explain the issue.

Step 3: Send photographs or videos if requested.

Step 4: We will review your request.

Step 5: If approved, we will provide instructions for the next step, which may include returning the product or providing additional information.

Step 6: Once the applicable resolution is completed, we will process the replacement, exchange, or refund.

Please do not send any product back to us without receiving return instructions first.

17. DELIVERY AND RETURN-TO-ORIGIN ORDERS

If an order is returned to the sender because of:

An incorrect or incomplete address;
Customer unavailability;
Customer refusal to accept delivery;
Failure to receive a COD order;
Multiple failed delivery attempts; or
Other circumstances attributable to the customer,

the order may not automatically qualify for a full refund.

Any refund or re-shipping option will be reviewed based on the circumstances and our applicable policies.

18. FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to investigate suspicious, fraudulent, or abusive return and refund requests.

This may include repeated claims involving the same type of issue, false information, manipulated evidence, or misuse of the return/refund process.

We may decline requests where there is reasonable evidence of fraud or abuse, subject to applicable law.

19. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights that are more favourable than this policy, those legal rights will continue to apply.