Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

Thank you for shopping with Rebelios.

We are committed to getting your orders delivered safely and as quickly as possible. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.

By placing an order with Rebelios, you agree to the terms outlined below.

1. ORDER PROCESSING

All Rebelios products are made and fulfilled on demand.

Orders are generally processed and prepared for shipment within 2–3 business days after the order is successfully placed and payment is confirmed.

Processing time includes the time required to manufacture, quality-check, pack, and prepare your order for dispatch.

Certain products, including some all-over-print (AOP) products, may require additional processing time.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, the delivery period begins.

2. DOMESTIC SHIPPING — INDIA

We currently offer delivery across India through our logistics partners.

Standard / Surface Shipping

Estimated delivery time:

2–5 business days after dispatch

Air / Express Shipping

Air/Express shipping may be available depending on the delivery location and product.

Estimated delivery time:

2–5 business days after dispatch

Actual delivery times may vary depending on the destination pincode, courier availability, weather, public holidays, and other circumstances.

Qikink currently states that domestic orders generally take 2–5 days for delivery depending on shipping method and pincode.

Remote Locations

Some remote or difficult-to-service locations may require additional delivery time.

If a pincode cannot be serviced by the regular courier network, the shipment may be sent through India Post where applicable.

India Post deliveries may take approximately 3–15 working days and may not provide the same end-to-end tracking information available through other courier services.

3. SHIPPING COSTS

Shipping charges are generally calculated according to the total shipment weight and selected shipping method.

Current Qikink domestic shipping rates are:

Shipping Method	Rate
Air / Express	₹63.70 per 500g
Surface	₹50.00 per 500g
COD	₹40.12 per order

The above rates are inclusive of applicable GST according to Qikink's currently published shipping information.

The final shipping amount charged to a customer on the Rebelios website may differ depending on our pricing strategy, promotions, product weight, order value, and applicable offers.

The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.

Rebelios reserves the right to offer free shipping, discounted shipping, or other shipping promotions from time to time.

4. CASH ON DELIVERY (COD)

Cash on Delivery (COD) may be available for eligible Indian delivery addresses.

COD availability depends on the serviceability of the customer's pincode and the courier network.

If COD is available for your order, the option will be displayed during checkout.

The customer must pay the applicable order amount to the courier partner at the time of delivery.

Important COD Information

COD may not be available for every pincode.

Orders that can only be serviced through India Post cannot be shipped through COD because Qikink states that COD shipments cannot be sent through India Speed Post. In such cases, an online/prepaid payment method may be required.

Customers should ensure that the COD amount is ready at the time of delivery.

If a customer refuses a COD order, is unavailable, cannot be contacted, or otherwise prevents successful delivery, the shipment may be returned to the sender.

5. SHIPPING PARTNERS

Orders may be delivered through different courier and logistics partners depending on the destination and serviceability.

Qikink currently works with multiple courier partners, including Delhivery, FedEx, eKart, ECom Express, and other regional/national shipping partners, with India Post used for certain locations where other courier services are unavailable.

The courier partner assigned to an order may vary and is not guaranteed to be the same for every order.

6. ORDER TRACKING

Once your order has been dispatched, tracking information will become available.

You may receive your tracking information through the contact details provided during checkout or through the order-tracking system available on our website.

Depending on the courier, your shipment may display statuses such as:

Pickup Scheduled
Out for Pickup
Order Picked Up
In Transit
Out for Delivery
Delivered
Undelivered
Return to Origin (RTO)

These statuses are based on the updates provided by the relevant logistics partner.

Please allow some time after dispatch for the tracking information to become active.

If your tracking information does not update for an unusually long period, please contact us at:

therebelonegrp@gmail.com

7. DELIVERY ATTEMPTS

Our delivery partners may make multiple delivery attempts when a shipment cannot be delivered on the first attempt.

Delivery may fail because:

The customer is unavailable
The customer cannot be contacted
The delivery address is incomplete or incorrect
The customer refuses the shipment
The COD amount is unavailable
The premises are closed
The customer requests delivery at a later date
Local conditions prevent delivery

Qikink identifies these and similar circumstances as reasons a shipment may become undelivered or proceed toward return-to-origin.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully verify your:

Name
House/building number
Street/locality
City
State
Pincode
Phone number

If an order has already been processed or dispatched, we may not be able to change the delivery address.

If a shipment is returned because an incorrect or incomplete address was provided, additional charges or restrictions may apply to any re-shipping request.

9. SHIPPING DELAYS

We aim to deliver orders within the estimated delivery timeframes stated above.

However, delivery dates are estimates and are not guaranteed.

Orders may occasionally be delayed due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Public holidays
High shipping volumes
Courier delays
Transportation disruptions
Operational issues
Incorrect or incomplete addresses
Pincode restrictions
Government restrictions
Local disruptions
Other unforeseen circumstances

Rebelios will make reasonable efforts to assist customers when a shipment is delayed.

10. PACKAGE DAMAGED DURING DELIVERY

If your package arrives visibly damaged, please take photographs or videos of:

The outer packaging
Any visible damage
The shipping label
The product and its packaging

Please contact us at therebelonegrp@gmail.com as soon as possible.

Keep the original packaging until the issue has been reviewed.

We may request photographs, videos, order details, or other information to investigate the issue.

Any replacement, refund, or other resolution will be handled in accordance with our applicable Returns & Refunds Policy and the circumstances of the order.

11. WRONG, MISSING, OR DEFECTIVE PRODUCT

If you receive:

The wrong product
The wrong size
A missing item
A damaged product
A manufacturing or printing defect

please contact us at therebelonegrp@gmail.com as soon as possible after receiving your order.

Please include your order number and clear photographs/videos showing the issue.

We will review the claim and determine the appropriate resolution in accordance with our Returns & Refunds Policy.

12. DELIVERY MARKED AS "DELIVERED" BUT NOT RECEIVED

If your tracking information shows that your order has been delivered but you cannot find the package, please first check:

With other members of your household
With your building/security desk
With neighbours
Around your delivery location
With the courier using the available tracking information

If you are still unable to locate your order, contact us at:

therebelonegrp@gmail.com

We will make reasonable efforts to investigate the shipment with the relevant delivery partner.

13. RETURN TO ORIGIN (RTO)

A shipment may be returned to the sender if delivery cannot be completed.

Possible reasons include:

Incorrect or incomplete address
Customer unavailable
Customer unreachable
Customer refusal
COD payment not available
Multiple unsuccessful delivery attempts
Closed premises
Other courier-related delivery issues

Once an order enters the return-to-origin process, delivery may take additional time.

Any re-shipping, refund, or other resolution will be subject to our applicable Returns & Refunds Policy.

14. INTERNATIONAL SHIPPING

Rebelios may offer international shipping to selected countries.

Qikink currently provides international shipping through international logistics partners including FedEx, DHL, and Aramex.

Qikink states that international orders are generally delivered within approximately 6–12 working days, although actual delivery time can vary by destination and circumstances.

International shipping charges depend on:

Destination country
Shipment weight
Product type
Courier partner
Shipping service selected

Qikink currently lists international shipping to the USA at approximately ₹906 per 500g, but international rates can vary and should be checked against the applicable current rate before fulfilment.

The shipping price displayed at checkout, where applicable, will be the amount payable by the customer.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, local taxes, customs clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise, these charges are the responsibility of the customer.

Rebelios does not control the customs policies of individual countries and cannot guarantee that an international shipment will not be delayed by customs.

Customers are responsible for ensuring that their order can legally be imported into their destination country.

15. SHIPPING RESTRICTIONS

We may be unable to deliver to certain locations because of:

Courier service limitations
Product restrictions
Government restrictions
Pincode limitations
Customs restrictions
Temporary service interruptions
Other logistical limitations

If an order cannot be delivered to the provided address, we will make reasonable efforts to contact the customer and determine an appropriate solution.